Shipping policy

Express Shipping Quote will be generated at check out.

Last Updated: 26/05/2023

Thank you for choosing VCASO! This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our online store. Please read this policy carefully before placing an order.

  1. Order Processing and Fulfilment: 1.1. All orders are subject to verification and acceptance. We strive to process and ship orders within 10 business days from the date of purchase, excluding weekends and public holidays. 1.2. Once your order is confirmed, you will receive a confirmation email containing your order details, including the shipping address and tracking information (if applicable). 1.3. In the event of unforeseen circumstances or stock unavailability, we will notify you promptly and provide an estimated timeline for delivery or offer alternatives, such as a partial or full refund.

  2. Shipping Methods and Fees: 2.1. We offer standard shipping within the United Kingdom. Additional shipping options, such as express or international shipping, may be available and their availability and costs will be displayed during the checkout process. 2.2. The shipping fees are calculated based on the weight, size, destination, and selected shipping method of your order. These fees will be clearly presented to you at the time of checkout before finalising your purchase.

  3. Delivery Time: 3.1. The estimated delivery time will depend on the shipping method selected, the destination, and factors beyond our control (e.g., customs clearance, weather conditions, or unforeseen events). 3.2. The estimated delivery time for standard shipping within the United Kingdom is typically 5 business days from the date of shipment. 3.3. Please note that these delivery times are estimates and VCASO shall not be liable for any delays or damages arising from late deliveries.

  4. Tracking: 4.1. For orders shipped via tracked services, you will receive a tracking number along with the shipping confirmation email. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's online tracking system. 4.2. If you encounter any issues with tracking your package or need further assistance, please contact our customer support team, and we will be happy to assist you.

  5. Shipping Restrictions: 5.1. VCASO primarily ships within the United Kingdom. For international shipping inquiries, please contact our customer support team for further assistance. 5.2. VCASO reserves the right to refuse shipping to certain addresses or regions if deemed necessary due to legal restrictions, high-risk areas, or other valid reasons. In such cases, we will notify you promptly and provide alternatives, if available.

  6. Shipping Damages or Losses: 6.1. VCASO takes utmost care in packaging and ensuring that your order is delivered in good condition. However, in the unfortunate event of damage or loss during transit, please contact our customer support team within 10 business days of receiving the order, providing relevant details and supporting documentation. 6.2. We will investigate the matter and, if required, initiate the claims process with the shipping carrier. Please note that VCASO shall not be held responsible for any damages or losses caused by the shipping carrier, but we will assist you to the best of our ability to resolve the issue. 

  1. Customs and Duties: 7.1. For international shipments, customs duties, taxes, or import fees may apply according to the destination country's regulations. These additional charges are the responsibility of the customer and are not included in the product price or shipping fees paid to VCASO. 7.2. VCASO is not responsible for any delays, fees, or issues arising from customs inspections or clearance processes. It is recommended that customers understand the customs regulations of their respective countries and be aware of any additional costs that may be incurred. 7.3. If a customer refuses to pay the applicable customs duties or taxes and the package is returned to VCASO, the customer may be responsible for return shipping fees or any associated charges incurred during the return process.

  2. Contact Information: If you have any questions, concerns, or require further assistance regarding our Shipping Policy, please contact our customer support team at:

    • Email: riki@vcaso.com
    • Phone: +447799533951